Shipping policy

Last Updated: October 2026

Welcome to Net Protector (netprotector.net). We offer both Digital Software Products (delivered electronically) and Physical Security Hardware Products (shipped physically).

Please read this policy to understand how your orders are processed, delivered, and tracked.

1. Software & Digital License Keys (Electronic Delivery)

All software licenses, antivirus subscriptions, activation keys, and downloadable software products are delivered electronically. No physical product or disc will be shipped for digital-only orders.

  • Delivery Method: Email & On-Screen Confirmation.

  • Delivery Time: Immediately to within 15–30 minutes after payment verification.

  • Shipping Fees: FREE (₹0 / $0) for all digital items.

  • What You Will Receive:

    1. Product Activation / License Key

    2. Official Download Link

    3. Installation & Activation Instructions

    4. Order Invoice & Confirmation

What if you didn’t receive your license key?

If you have not received your email containing the activation key within 1 hour of placing your order:

  1. Check your Spam / Junk or Promotions folder.

  2. Verify that the email address provided during checkout was correct.

  3. Log in to your Net Protector Account on our website to view your order history and keys.

  4. Contact our Support Team at support@netprotector.net with your Order ID for immediate assistance.

2. Hardware Products (Physical Delivery)

For physical products (such as security hardware devices, installation tokens, or physical product boxes):

Processing Time

  • All hardware orders are processed within 1 to 2 business days (excluding weekends and public holidays).

  • Orders placed after 3:00 PM are processed on the next business day.

  • You will receive an automated email notification with a tracking number once your package has shipped.

Delivery Timelines & Shipping Rates

Destination Estimated Delivery Time Shipping Cost
Domestic (Standard) 3 – 5 Business Days Calculated at Checkout / Free on eligible orders
Domestic (Express) 1 – 2 Business Days Dynamic rates shown at checkout
International 7 – 14 Business Days Calculated at checkout based on location & weight

Note: Delivery delays can occasionally occur due to logistics disruptions, courier delays, or customs inspection.

3. Combined Orders (Software + Hardware)

If your cart contains both digital software keys and physical hardware:

  • Your Software License Key will be issued immediately via email.

  • Your Hardware Item will be processed and shipped according to our physical shipping timelines above.

4. Order Tracking & Status Updates

Once your physical hardware shipment leaves our facility, you will receive a confirmation email containing a direct courier tracking link.

To check your order status:

  1. Click the link in your shipment confirmation email.

  2. Log in to your account at netprotector.net under My Orders.

  3. Reach out to support@netprotector.net with your Order Number.

5. Customs, Duties, and Taxes (International Shipping)

  • Net Protector is not responsible for any customs fees, import duties, or local taxes applied to your physical shipment.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, custom duty fees, etc.).

6. Incorrect Address & Undeliverable Packages

Please double-check your shipping address and email address prior to finalizing your order:

  • Digital Keys: Sent to the email address entered at checkout. Incorrect email addresses may delay license delivery.

  • Hardware: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the re-shipping costs.

7. Contact Us

If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us:

  • Website: https://netprotector.net/

  • Email: help@netprotector.net

  • Customer Support Desk: Available Monday – Saturday (9:00 AM – 6:00 PM IST)